Coventry Removals
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An outline of a successful days work that was amalgamated by the staff here at our Coventry removal company:
• Turn up on time and ready for work
• Look at the workboard to see what the days work entails and to see what others are doing. You might need to help other crews out if they are struggling later in the day.
• It is IMPORTANT to attend the morning meeting so that everyone knows what is going on and has a chance to air any problems that are likely to occur or if anyone has to finish early so that everyone has a better understanding of what the plan is for the day.
• Check your Coventry removal jobsheet for equipment, packing materials, toolboxes, piano wheels etc and load the vehicle up. Double check against jobsheet before closing doors.
• Team Leaders are to phone the customer before leaving the yard to give them approximate ETA and make sure that nothing else has changed since the quote was taken.
• Driver is to complete daily vehicle check list and re-fuel if not already done.
• When arriving at loading address, be courteous and considerate to other residents and access to their vehicles and properties. Be aware of the customers names and requirements.
• Get the vehicle as close as possible to the entrance exit route from the residence (Front door/Back door/Garage depending upon the access)
• Make sure you don’t damage the driveway, trees and vehicle when gaining access and leaving the properties from which you are to load and unload.
• Park safely and knock on the door taking carpet runners with you.
• Greet with “Good morning Mr/Mrs…. I’m …. from Coventry removals or similar and allow the team to introduce themselves.
• Place carpet runners down as you look around the house. Remove pictures from walls and place them in a safe place. Don’t forget to check out of sight places including the garage, garden, shed, patio etc.
• As walking around the property do your risk assessment noting picture hooks, nails sticking out of walls, low ceilings, beams, uneven flooring, loose carpets etc
• Identify problematic/awkward items, narrow passages etc that will cause problems. Ensure all walkways are clear and free form obstacles. If not then this should be your priority upon starting to empty the premises
• Inform the customer that you are going to get the vehicle set up and give them 5 minutes to get ready before starting.
• Get the vehicle set up safely and have a quick meeting/chat to identify and plan how you are going to get the job done.
• As discussed in your meeting on the back of the vehicle, load the upstairs/downstairs first.
• Ask customer to pack/load garment carriers for you once beds have been removed from the room.
• Regularly through loading, the loader should check what is remaining in the property.
• Upon completion of loading, the Team Leader is to walk around the house with the customer checking that all packing materials and effects have been removed to the customers satisfaction.
• Before leaving Team Leader is to check delivery address and phone number in case there is a problem and leave theirs.
• Give the customer an idea of your plan of action. Are you going for dinner before you get to the delivery address? Are you eating outside the new premises? ETA?
• At the delivery address, check access etc like at the loading address. Remember to be just as courteous and considerate.
• Take carpet runners in and all have a walk around the house with the customer and ask if they have any ideas how the rooms are to be set out etc and identify whose room is whose. Tell the customer your intention to start in 5 or 10 minutes.
• Set up vehicle and allow the customer to prepare for the unloading process.
• Have a brief meeting and discuss the plan of action for unloading.
• Judging on the customer, ask someone to stand by the front door or main point of entry into the premises and direct you to where you need to go and also ask them to empty the garment carriers as they are brought in.
• Rebuild all items that were dismantled, including beds, wardrobes etc.
• At the end of the job, make sure the customer is happy with all positions of furniture and boxes and that none have been left in the way. Ensure all beds that are to be used are accessible and free from boxes/furniture upon them.
• In the meantime the rest of the crew can be tidying the rear of the vehicle including folding blankets, flattening boxes, reducing boxes of crushed paper to as few as possible, sweeping the vehicle out etc.
• Once the house has been checked, and the back of the vehicle is cleared and tidied, get the customer to check the vehicle for missed items etc.
• Get the paperwork signed off, thank them and return to the yard.
• As pulling up to the yard, ensure porters have hi-vis vests on to stop traffic and pedestrians whilst reversing vehicles in. NO PHONES TO BE USED AT THIS TIME!!! MAXIMUM AWARENESS IS ESSENTIAL!!! All staff have had training and have read the risk assessment on the job prior to carrying out these manoeuvres.
• Make sure the vehicle is not obstructing anyone or preventing them from doing their jobs and check the board and job sheets for the following days work FOR THAT VEHICLE.
• If there is time, get all un-necessary materials and equipment returned to their rightful places and load up the vehicle. Once Loaded, park in appropriate space.
• File your days paperwork including time sheets, drivers checks and tachographs.
• Check the boards to find out what you are doing for the following day and what everyone else is doing. Have a look at your next days jobsheet/s.
• Have a brief meeting on the days work and what the plans are for the following day. Identify any problems that arose and anything that could be improved.
• Make sure you know what time to arrive in the morning.
• Go home and get a good nights rest ready to start again in the morning!!!